How to dispute a charge at Venmo
Venmo gives cardholders 60 days from the statement date to file a dispute. Venmo typically resolves disputes within 14 business days of filing. A complete, well-documented letter gives the investigator everything they need to decide quickly.
Dispute windows
Debit card vs credit card protections
Debit card (Reg E)
Peer-to-peer payments have limited Reg E protection
Credit card (Reg Z)
N/A — debit card only
How to file at Venmo
- 01Online: Venmo help center (app only)
- 02Phone: 1-855-812-4430
CFPB complaint data
The CFPB received 9,911 complaints about Venmo in the past 12 months. 35% were closed with monetary or non-monetary relief. The most common issues:
- Unauthorized transactions or other transaction problem1,894
- Trouble accessing funds in your mobile or digital wallet1,734
- Fraud or scam1,401
Complaints are filed under PayPal Holdings, Inc., Venmo's parent company.
Data from the Consumer Financial Protection Bureau complaint database. Updated daily.
Generate your Venmo dispute letter
Select your dispute type and we'll generate a personalized letter, pre-filled with Venmo-specific submission instructions and your deadline.
Select your dispute type: