How to dispute a charge at Chase

Chase gives cardholders 60 days from the statement date to file a dispute. Chase typically resolves disputes within 10 business days of filing. A complete, well-documented letter gives the investigator everything they need to decide quickly.

Dispute windows

Dispute window60 days from statement date

Chargeback window120 days from transaction date

Typical resolution10 business days

Debit card vs credit card protections

Debit card (Reg E)

Debit fraud: report within 60 days of statement

Credit card (Reg Z)

Credit card: 60 days from statement

How to file at Chase

01Online: chase.com/digital/web-servicing/dispute
02Phone: 1-800-935-9935 (debit) / 1-800-432-3117 (credit)
03Chat: Mobile app

CFPB complaint data

The CFPB received 25,403 complaints about Chase in the past 12 months. 14% were closed with monetary or non-monetary relief. The most common issues:

Managing an account5,155
Incorrect information on your report2,757
Problem with a purchase shown on your statement2,093

Data from the Consumer Financial Protection Bureau complaint database. Updated daily.

Generate your Chase dispute letter

Select your dispute type and we'll generate a personalized letter, pre-filled with Chase-specific submission instructions and your deadline.

Select your dispute type:

Unauthorized charge Duplicate charge Didn't receive goods or service Not as described / defective Free trial I didn't authorize Recurring charge after cancellation

Write my Chase dispute letter →

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