How to dispute a charge at Cash App

Cash App gives cardholders 60 days from the statement date to file a dispute. Cash App typically resolves disputes within 14 business days of filing. A complete, well-documented letter gives the investigator everything they need to decide quickly.

Dispute windows

Dispute window60 days from statement date

Chargeback window120 days from transaction date

Typical resolution14 business days

Debit card vs credit card protections

Debit card (Reg E)

Peer-to-peer payments have limited Reg E protection

Credit card (Reg Z)

N/A — debit card only

How to file at Cash App

01Online: Cash App support (app only)
02Phone: 1-800-969-1940

CFPB complaint data

The CFPB received 14,792 complaints about Cash App in the past 12 months. 0% were closed with monetary or non-monetary relief. The most common issues:

Fraud or scam2,461
Unauthorized transactions or other transaction problem2,367
Managing an account2,071

Complaints are filed under Block, Inc., Cash App's parent company.

Data from the Consumer Financial Protection Bureau complaint database. Updated daily.

Generate your Cash App dispute letter

Select your dispute type and we'll generate a personalized letter, pre-filled with Cash App-specific submission instructions and your deadline.

Select your dispute type:

Unauthorized charge Duplicate charge Didn't receive goods or service Not as described / defective Free trial I didn't authorize Recurring charge after cancellation

Write my Cash App dispute letter →

Other banks

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