How to dispute a charge at Citi
Citi gives cardholders 60 days from the statement date to file a dispute. Citi typically resolves disputes within 14 business days of filing. A complete, well-documented letter gives the investigator everything they need to decide quickly.
Dispute windows
Dispute window60 days from statement date
Chargeback window120 days from transaction date
Typical resolution14 business days
Debit card vs credit card protections
Debit card (Reg E)
Debit: 60 days from statement
Credit card (Reg Z)
Credit: 60 days from statement
How to file at Citi
- 01Online: citi.com/dispute-center
- 02Phone: 1-800-950-5114
CFPB complaint data
The CFPB received 21,390 complaints about Citi in the past 12 months. 46% were closed with monetary or non-monetary relief. The most common issues:
- Problem with a purchase shown on your statement3,766
- Incorrect information on your report2,882
- Managing an account1,958
Data from the Consumer Financial Protection Bureau complaint database. Updated daily.
Generate your Citi dispute letter
Select your dispute type and we'll generate a personalized letter, pre-filled with Citi-specific submission instructions and your deadline.
Select your dispute type:
Unauthorized chargeDuplicate chargeDidn't receive goods or serviceNot as described / defectiveFree trial I didn't authorizeRecurring charge after cancellation
Write my Citi dispute letter →